We are excited to announce that Don Fabian has joined Open Mortgage as the Vice President of Reverse Operations to help us reach “new levels of performance and results.” Don brings nearly sixteen years of industry experience having worked with a diverse range of companies, departmental structures, and teams. Having most recently spent the last three years as the Director of Operations at American Advisors Group (AAG), Don was instrumental in building out and overseeing Operations teams and identifying areas to improve quality and efficiency within the department.

Don’s passion and drive to improve Reverse Ops. stems from his desire to serve the customer. Don believes that Reverse mortgages are supposed to provide customers with the highest quality of life possible and that “quality” should begin with the mortgage process. Ensuring a smooth and hassle-free mortgage process for seniors is essential in providing the type of mortgage experience both Don and Open Mortgage believe people deserve.

As VP of Reverse Operations, Don will not only improve operational efficiency but will also focus heavily on Operations’ relationship with the Sales Department. Don says, “I believe that, in conjunction with improved processes and growth, is strengthening and reinforcing the trust Sales. It’s necessary that our LOs feel safe and secure submitting their files to the Ops. department, knowing we care about as much about the customer as they do.” Don continues, “I am beyond excited to be a part of Open because there is such an opportunity in front of us for growth. I see us truly making a difference in the industry and many, many people’s lives.”